Last updated: [Date]
These Terms & Conditions govern your use of the [Business Name] website and any bookings, appointments, classes, services or purchases made through the website.
By using this website, creating an account, making a booking or purchasing a service, you agree to these Terms & Conditions.
1. About Us
This website is operated by:
[Business Name]
Email: [Email Address]
Telephone: [Telephone Number]
References to “we”, “us” and “our” in these Terms refer to [Business Name].
2. Website Use
You may use this website for lawful purposes only.
You agree not to:
- Attempt to gain unauthorised access to the website or another user’s account
- Interfere with the operation or security of the website
- Submit false or misleading information
- Use the website for fraudulent or unlawful purposes
- Copy or reproduce website content without permission
We reserve the right to restrict or terminate access where the website is being misused.
3. Customer Accounts
You may be required to create an account in order to make or manage bookings.
You agree to provide accurate and current information when creating your account.
You are responsible for:
- Keeping your login details confidential
- Activity performed through your account
- Updating your information where necessary
Please contact us promptly if you believe your account has been accessed without authorisation.
4. Bookings and Appointments
Bookings are subject to availability.
A booking is considered confirmed once you receive a booking confirmation through the website or by email.
You are responsible for checking that the booking details are correct.
Please notify us as soon as possible if you need to change or cancel an appointment.
5. Prices
Prices displayed on the website are stated in South African Rand unless otherwise indicated.
We may change our prices from time to time.
A price change will not normally affect a booking that has already been confirmed and paid for, unless otherwise agreed.
6. Payments
Payment may be required at the time of booking or before the service is provided.
Payments are processed by:
[Payment Provider Name]
Payment processing is subject to the payment provider’s own terms and conditions.
We do not store your complete credit or debit card details.
A booking may not be confirmed until the required payment has been successfully processed.
7. Cancellations and Rescheduling
Our cancellation policy is:
[Insert Business Cancellation Policy]
For example:
Appointments may be cancelled or rescheduled up to 24 hours before the scheduled appointment time. Cancellations made less than 24 hours before an appointment may be non-refundable.
Replace the example above with the individual business’s actual policy.
Where possible, cancellations or rescheduling should be completed through your customer account or by contacting us directly.
8. Refunds
Our refund policy is:
[Insert Business Refund Policy]
Any refund that is approved will normally be returned using the original payment method where possible.
Processing times may vary depending on the payment provider and financial institution.
Nothing in these Terms is intended to exclude any rights that cannot lawfully be excluded under applicable South African consumer protection legislation.
9. Late Arrivals and No-Shows
If you arrive late for an appointment, the session may need to be shortened to avoid affecting other clients.
Depending on the nature of the service and the business’s cancellation policy, the full booking fee may still apply.
Failure to attend a confirmed appointment without cancellation may be treated as a no-show and may not qualify for a refund.
10. Classes, Packages and Sessions
Where applicable, classes, packages, session bundles or prepaid services are subject to the conditions displayed when they are purchased.
These may include:
- Expiry dates
- Number of sessions included
- Transfer restrictions
- Cancellation requirements
- Attendance requirements
Any additional terms relating to a specific package or service will form part of these Terms.
11. Service Availability
We make reasonable efforts to provide confirmed appointments and services as scheduled.
Occasionally, a booking may need to be changed or cancelled due to illness, emergencies, technical problems or circumstances beyond our reasonable control.
Where this happens, we will make reasonable efforts to contact you and arrange an alternative appointment or appropriate resolution.
12. Health and Wellness Disclaimer
This section should be retained for yoga, breathwork, energy healing, wellness, meditation, massage and similar businesses. It can be removed for businesses such as photographers where it is not relevant.
Information provided on this website and through our services is intended for general wellness, educational or informational purposes.
Our services are not intended to diagnose, treat, cure or prevent any medical or psychological condition unless expressly provided by an appropriately qualified healthcare professional acting within their professional scope of practice.
Information provided through this website should not be regarded as a substitute for professional medical, psychological or healthcare advice.
You should consult an appropriately qualified healthcare professional if you have concerns about your health or whether a particular activity or service is suitable for you.
You are responsible for informing the practitioner or service provider of any relevant health condition, injury, pregnancy, medication or other circumstance that could affect your participation.
Participation in physical or wellness activities is undertaken at your own risk, subject to rights and protections provided by applicable law.
13. Results
Individual experiences and results may vary.
We do not guarantee that any service, class, programme or treatment will produce a particular physical, emotional, financial or other outcome.
14. Website Information
We make reasonable efforts to keep information on this website accurate and current.
However, information may occasionally contain errors or become outdated.
We may update, correct or change website content without prior notice.
15. Intellectual Property
Unless otherwise stated, the text, branding, graphics, photographs and other content appearing on this website are owned by or licensed to [Business Name].
You may not reproduce, distribute, modify or commercially use this content without prior permission.
16. Third-Party Services
The website may rely on third-party services including hosting providers, booking systems, payment processors and analytics providers.
We are not responsible for interruptions, errors or failures caused by third-party systems that are outside our reasonable control.
Third-party services may also be subject to their own terms and privacy policies.
17. Limitation of Liability
To the extent permitted by law, [Business Name] will not be liable for indirect or consequential loss arising solely from your use of this website or services.
Nothing in these Terms is intended to exclude or limit liability where doing so would be unlawful.
Nothing in these Terms limits rights or remedies available to consumers under applicable South African law where those rights cannot lawfully be waived.
18. Privacy
Your personal information is handled in accordance with our Privacy Policy, which should be read together with these Terms & Conditions.
19. Changes to These Terms
We may update these Terms & Conditions from time to time.
The current version will always be available on this website, together with the date it was last updated.
20. Governing Law
These Terms & Conditions are governed by the laws of the Republic of South Africa.
Any dispute relating to these Terms or use of the website will be dealt with in accordance with applicable South African law.
21. Contact
For questions about these Terms & Conditions, please contact:
[Business Name]
Email: [Email Address]
Telephone: [Telephone Number]